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Last Updated: Aug 03, 2026
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EXIN ITSM18FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ISO/IEC 20000:2018 Standard Overview | - Structure and purpose of ISO/IEC 20000 - Requirements for service management system (SMS) |
| Topic 2: Continuous Improvement | - Monitoring and measurement of IT services - Continual service improvement (CSI) principles |
| Topic 3: Planning and Implementing SMS | - Implementing and improving ITSM processes - Planning a service management system |
| Topic 4: IT Service Management Principles | - Service lifecycle concepts - Value creation through IT services - Overview of IT service management concepts |
| Topic 5: Service Management System (SMS) Processes | - Relationship and supplier management
|
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