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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?

A) Contact a Slack Admin.
B) Reach out to the help desk.
C) Take the Slack Admin Certification Prep Course.
D) Check out the resources in the Slack Help Center.

2. Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?

A) Create workspaces for each department.
B) Create the minimum number of workspaces to meet your users' needs.
C) Create workspaces based on how information is naturally shared.
D) Provide an overarching, easy-to-follow structure to the grid.

3. You have completed an engagement session with your client where several key decisions were made to customize Slack policies & settings.
Who is responsible for implementing the configurations in the client's Slack instance?

A) Your client's executive sponsor
B) The Slack admin on your client's engagement team
C) The Slack account executive
D) The Slack customer success manager

4. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
B) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
D) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.

5. You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

A) Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.
B) Users cannot use channels while the workspace is being migrated, but can still direct message each other.
C) Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.
D) Users are deactivated at the org level, but can still access the migrating workspace.

Solutions: