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SAP C_C4HFSM_91 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
B) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
C) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
D) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
E) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.

2. Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.

A) Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
B) Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
C) Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
D) Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
E) Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'

3. Which functionality is possible when the smart form template is set to Translation status? Choose the correct answer.

A) The template can be assigned to an equipment
B) The template can be assigned to an activity
C) The template can be edited
D) The template can be exported in XML format

4. As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.

A) Create a follow-up activity from the Efforts page.
B) Create a follow-up activity from the Smart fom page.
C) Create a follow-page activity from within the service call
D) Create a follow-up activity from the Expenses page.

5. Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.

A) Workflow assignments
B) Branding
C) QR codes
D) Moment-sets

Solutions: