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Updated: Jul 16, 2026
No. of Questions: 62 Questions & Answers with Testing Engine
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Avaya 6207 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Implementation Exam |
| Exam Number: | 6207 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Aura Contact Center Implementation Avaya Aura Contact Center CCT and Multimedia Implementation |
| Real Exam Qty: | 60-62 |
| Exam Price: | Approx. $125-$150 USD (standard Avaya exam rate) |
| Certificate Validity Period: | 2 years |
| Passing Score: | Not publicly disclosed |
| Exam Format: | Multiple Choice, Scenario-based |
| Available Languages: | English |
| Recommended Training: | Avaya Aura Contact Recording Documentation Official Avaya ACR & AQM Implementation Training |
| Exam Registration: | Avaya Certification Portal Pearson VUE (former delivery partner) |
| Sample Questions: | Avaya 6207 Sample Questions |
| Exam Way: | Proctored exam, delivered via authorized testing centers or online proctoring; retired since Feb 28, 2025 |
| Pre Condition: | No mandatory prerequisite exams; recommended: 6-12 months hands-on experience with Avaya Aura Contact Center, ACR and AQM solutions |
| Official Syllabus URL: | https://www.avaya.com/en/support/services-training/certification/ |
Avaya 6207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quality Monitoring Configuration | 20% | - Workflow and evaluation process configuration - Evaluation forms, scoring and calibration - Reporting and dashboard setup - Agent and supervisor role setup |
| Topic 2: Installation and Initial Configuration | 25% | - Server installation and database setup - Integration with Avaya Aura Communication Manager - Initial system configuration and setup - Hardware and software prerequisites |
| Topic 3: Contact Recording Configuration | 25% | - Call capture methods and protocols - Replay, retrieval and access controls - Storage management and retention policies - Recording policies and rule configuration |
| Topic 4: Maintenance, Troubleshooting & Security | 10% | - Security, compliance and access management - Common issues and resolution methods - Performance monitoring and log analysis - System backup and restore procedures |
| Topic 5: Solution Architecture and Licensing | 20% | - Licensing models and requirements - Avaya Aura Contact Recording (ACR) architecture and components - Avaya Aura Quality Monitoring (AQM) architecture and components - Deployment models and supported environments |
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