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Updated: Aug 17, 2026

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Relevant Exam Topics to Know

All in all, the coverage of 72200X exam is categorized into 5 primary sections. It kicks off with Avaya core architecture, outlining the significance of Communication Manager, Session Manager, System Manager, and Media Server. You should also learn how to identify differences between private & public networks as well as how to troubleshoot their corresponding features. The next key area is about the basic voice network standards and processes. Here, you need to work on your proficiency in distinguishing aspects such as Call and Media Processing, SIP Signaling, Trust Management, Call Routing, and SMGR database. Describing Trace SIP Registration, Configured Network Regions, IP Codecs, Shared Bandwidth Management, and Call Admission Control is another pertinent skillset you should practice on. For the succeeding part, this involves the core components of Avaya, including the fundamental tools used in the platform. More so, make sure you put extra effort into understanding CM License, Synchronization, and Certificates. It’s also a relevant factor to be able to do tasks such as performing a list trace, verifying CM software version, obtaining alarm reports, validating SM license status, downloading traceSM log files, handling SM100 detail, and verifying AAMS statuses. For the last two sections, they tackle the imperative call and message flows as well as troubleshooting functions. The former takes on your abilities to administer a call flow for various setups including SIP-to-SIP, SIP-to-H.323, and H.323-to-SIP endpoints. The latter, on the other hand, gives emphasis on key processes to authenticate system status, corroborate existing configurations, evaluate non-functional devices, and resolve any Avaya-related issues.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22212

Avaya 72200X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Core Components Support Exam (Legacy: 72200X)
Exam Number:72200X
Certificate Validity Period:Typically 2 years (varies by Avaya certification policy)
Real Exam Qty:63 (approx.)
Exam Format:Multiple choice, Scenario-based questions
Available Languages:English
Related Certifications:ACSS-7220
Avaya Aura Core Components Implementation (ACIS 7120)
Avaya Aura Core Components Integration (71200X)
Exam Price:Varies by region (typically ~USD 125–300)
Exam Duration:90 minutes
Passing Score:68% (approx. 42/63 correct)
Recommended Training:Avaya Learning
Avaya Aura Core Components Training
Exam Registration:Pearson VUE Avaya Exams
Avaya Certification Portal
Sample Questions:Avaya 72200X Sample Questions
Exam Way:Computer-based exam (Pearson VUE test centers or online proctored depending on region)
Pre Condition:Typically recommended: Avaya Aura Core Components Implementation (ACIS 7120 or equivalent experience)
Official Syllabus URL:https://www.avaya.com/

Avaya 72200X Exam Syllabus Topics:

SectionObjectives
Topic 1: SIP Signaling & Call Processing- Media Handling
  • 1. PPM messaging and signaling traces
    • 2. Codec negotiation and media flow
      - SIP Fundamentals
      • 1. SIP registration and subscription/notification
        • 2. Call setup, routing, and teardown
          Topic 2: Troubleshooting & Diagnostics- Diagnostic Tools
          • 1. list trace commands
            • 2. traceSM
              • 3. SIP trace analysis
                - Issue Resolution
                • 1. Registration and connectivity problems
                  • 2. Call failures and routing issues
                    Topic 3: System Management & Administration- Communication Manager Administration
                    • 1. Routing policies and dial plan management
                      • 2. Trunk configuration (SIP, H.323)
                        - System Manager Operations
                        • 1. Inventory and managed elements
                          • 2. User provisioning and role management
                            Topic 4: Avaya Aura Core Architecture- Core Components Overview
                            • 1. Avaya Aura Communication Manager (CM)
                              • 2. Device Services and SIP Entities
                                • 3. Avaya Aura System Manager (SMGR)
                                  • 4. Avaya Aura Session Manager (SM)
                                    • 5. Avaya Aura Media Server (AAMS)
                                      - System Architecture & Integration
                                      • 1. Private vs public network design considerations
                                        • 2. SMGR database synchronization and replication

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