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Salesforce Slack-Con-201 Exam Overview:

Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Sentinel Corp's legal team wants to create a separate workspace for all confidential legal conversations. They want to allow all members of the org to see that the workspace exists, but only legal team members should be approved to join.
What access level would you recommend for the workspace?

A) By Request
B) Invite only
C) Hidden
D) Open

2. During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

A) #help
B) #search-first
C) #security
D) #hello

3. What is the Slack best practice for managing client engagement and collaboration in projects?

A) Only add project team members to the Slack Connect channel when they request to be added.
B) Create a Slack Connect channel that connects all team members for project collaboration.
C) Encourage use of email because the client may be new to Slack.
D) Add clients to your Slack instance as guests to work together in one channel.

4. Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?

A) A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
B) A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
C) A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
D) Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels

5. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A) Schedule of Creameri Ice Cream Co. deliveries and expected delays
B) Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
C) Learnings from the Creameri Ice Cream Co. employee satisfaction survey
D) A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction

Solutions: