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NEW QUESTION # 117
Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records.
Which three actions should the Community Cloud consultant take to solve this issue? (Choose three.)
- A. Add the Store Locations object pages to the Community navigation.
- B. Associate a tab to the Store Locations object.
- C. Add an HTML component with a link to the Store Locations Community page.
- D. Define the Store Locations object in the Global Search Results component.
- E. Enable Read access on the user profile to the Store Locations object.
Answer: B,D
NEW QUESTION # 118
Universal Containers needs to match the color scheme of their Customer Service Template-based Community with Universal Containers' branding colors.
What is the most efficient way to accomplish this task7
- A. Get HEX codes for branding colors from the company's website and manually add them inside the Branding Editor.
- B. Select an available color scheme inside the Branding Editor that most closely matches the company's branding colors.
- C. Upload the company logo to generate a color palette that matches the company's branding color.
- D. Download HTML/CSS from the company's website and upload it inside the Experience Builder.
Answer: C
NEW QUESTION # 119
Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?
- A. Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access
- B. Enable Social Sign -on in the Community management preferences menu
- C. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page
- D. Create a custom login page with Social Sign -on capabilities, including authentication providers
Answer: C
NEW QUESTION # 120
Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities. What would you recommend to Bagel World?
- A. Create 1 Community for both customers and partners
- B. Create 2 Communities 1 Partner Community and 1 Customer Community
- C. Create 1 Community for both Customers and Partners and enable Super User Access for Partners
- D. Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community
Answer: A
NEW QUESTION # 121
Northern Trail Outfitters launches a Community using the Customer Service Template. Community members report that they do NOT have a menu option to navigate to see their work orders. The Salesforce Admin has validated the following on the Community user profile: * users Profile has Read Access on the Work Orders Object * Users Profile has a tab visible for Work Orders Object should the Salesforce Admin do to troubleshoot this issue?
- A. Verify that the Work Order tab is under the Selected tab in Community Management.
- B. Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"
- C. Verify that the Work Order tab is under the Selected tab in Community Settings Setup.
- D. Verify that the Navigation Menu in Community Management has "Type: Salesforce Object" and "Object Type: Work"
Answer: B
NEW QUESTION # 122
What do you recommend? Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices.
- A. All users should access a Koa Community via a Desktop browser only.
- B. Navigate to the community URL in the browser and a mobile experience will be automatically rendered.
- C. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher.
- D. IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community.
Answer: B
NEW QUESTION # 123
Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?
- A. Leverage Opportunity feed and manual shares for access control.
- B. Leverage Opportunity feed and group record layout for access control.
- C. Leverage private groups and record sharing for access control.
- D. Leverage unlisted groups and record sharing for access control.
Answer: A
NEW QUESTION # 124
Northern Trail Outfitters has recently launched a Partner program to increase sales. The VP of Sales has the following goals:
* Drive more revenue from sales channels.
* Allow channel Partners to provide service to buyers.
* Get deal visibility in real time.
Which option should Northern Trail Outfitters consider to meet these requirements?
- A. Direct Pricing for Community Cloud
- B. CPQ for Community Cloud
- C. Guided Selling for Community Cloud
- D. Sales Channels for Community Cloud
Answer: B
NEW QUESTION # 125
Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:
* Support encryption at rest.
* Show decrypted data in the UX (user experience) to users with permissions.
* Encrypt all Community data.
How should the Salesforce Administrator fulfill this requirement?
- A. Leverage Salesforce Shield to encrypt and decrypt all data at rest.
- B. Install a third-party app from AppExchange to encrypt the data at rest.
- C. Encrypt data in portals without updating Community configuration.
- D. Create encrypted fields for Community data.
Answer: A
NEW QUESTION # 126
Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well. How should the Salesforce Admin do this?
- A. Add the Customer community to the Partner Community user profile
- B. Include the partner profile as a member of the Community for customers.
- C. Create Partner users as members in the Customer Community and send login details to the users
- D. Select the Enable Customer Community user option in the Partner contact in Salesforce
Answer: A
NEW QUESTION # 127
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Customer Service Template. All integrations must be mobile- first. * Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?
- A. Design and develop custom Community Lightning Components for surveys and electronic signatures.
- B. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.
- C. Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners
- D. Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.
Answer: B
NEW QUESTION # 128
A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products.
How should the coffee company's administrator meet these requirements?
- A. Create a public community for the Knowledge Base, and let current customers sign in to register products
- B. Create a public community for the Knowledge Base, and let current customers register products in private community
- C. Create a public community for the Knowledge Base, and let current customers register products
- D. Create a private community for the Knowledge Base, and let all customers register themselves
Answer: A
NEW QUESTION # 129
O: 147
Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.
In which two ways should this be set up? Choose 2 answers.
- A. In Community Builder, add the Recommendations Component to the page.
- B. In Community Builder, add the Featured Recommendations Component to the page.
- C. In the Community Workspaces, create the Recommendation.
- D. In the Community Workspaces, add a new Custom Recommendations Channel.
- E. In the Community Workspaces, target all Recommendations to a new Audience Type.
Answer: A,C
NEW QUESTION # 130
Universal Containers is launching a Community with the following requirements:
- Branding requirement is limited to logo and font.
- Configurable Navigation with the option to navigate to custom objects and records.
- Access to articles is limited per Date Category Visibility.
Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?
- A. Aloha
- B. Customer Service (Napili)
- C. Kokua
- D. Koa
Answer: B
NEW QUESTION # 131
Universal Containers needs to set up a custom domain to create a branded community experience with increased domain security. Which three steps should a Salesforce admin take to meet these requirements?
Choose 3 answers
Select one or more of the following:
- A. Create a new certificate using certificate and key management
- B. Select the option to allow Advanced Security in Community Management
- C. Configure profile/permissions for a public user
- D. Add the certificate that supports the specified domain
- E. In setup, select domains and click add a domain
Answer: B,C,D
NEW QUESTION # 132
A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.
What three things should the Salesforce Admin do to brand this Community using Community Builder?
Choose 3 answers.
- A. Submit a URL reference of a site where the colour palette will be matched automatically.
- B. Adjust the colour palette from the Salesforce1 mobile app.
- C. Apply a colour scheme that is appropriate for the template all at once with the colour palette.
- D. Choose colors for the text and border elements.
Answer: A,B,D
NEW QUESTION # 133
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community.
What should a Community Cloud consultant suggest as a method of implementation?
- A. Configure Salesforce Connect and define the required External Objects.
- B. Create a custom Lightning Component to display the information in an iframe.
- C. Use the standard Files component and define the third-party billing system as a source.
- D. Configure Files Connect and include the external object in the global search.
Answer: D
NEW QUESTION # 134
Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g.
removing flags) as well as editing and deleting content to certain members.
Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.
- A. Activate "Allow Members to Flag" for certain members.
- B. Assign the "Moderate Communities Files" permission to these members.
- C. Assign the "Moderate Communities Feeds" permission to these members.
- D. Activate a moderation rule for certain members.
Answer: B,C
NEW QUESTION # 135
The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure this happens?
Select one or more of the following:
- A. Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic
- B. Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category
- C. Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles
- D. Ask the lab to assign this topic to all articles as part of their quality control process before publishing
Answer: A
NEW QUESTION # 136
Universal Containers (UC) is implementing a self-service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts.
Universal Containers wants customers to be able to create new Accounts and Contacts on their own.
Which two license types should UC's Salesforce Administrator recommend? (Choose two.)
- A. Customer Community Login
- B. Customer Community
- C. Customer Community Plus
- D. Customer Community Plus Login
Answer: C,D
NEW QUESTION # 137
Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses. Which characteristic of this Community will cause display problems when accessed from an Android mobile device?
- A. Rich text styling
- B. Community URL access
- C. Mobile responsiveness
- D. 'API enabled' profile permission
Answer: A
NEW QUESTION # 138
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The certification exam itself consists of 60 multiple-choice questions, which must be completed within 105 minutes. The exam is administered online and can be taken remotely or at a test center. Candidates must achieve a passing score of 68% or higher to earn the Salesforce Community-Cloud-Consultant certification.
To become a Salesforce Certified Community Cloud Consultant, candidates must have practical experience in designing and implementing Salesforce Community Cloud solutions. They should also have a solid understanding of the Salesforce platform and be familiar with Salesforce's best practices and industry standards for community engagement. The exam consists of 60 multiple-choice questions that must be completed within 105 minutes. A passing score of 63% is required to earn the certification. Successful completion of this certification exam demonstrates the candidate's ability to design and implement effective Salesforce Community Cloud solutions that meet the needs of businesses and their customers.
The Salesforce Community-Cloud-Consultant certification is an important credential for professionals who work with Salesforce Community Cloud. The certification exam evaluates a candidate's knowledge and skills related to community setup and configuration, community management, community engagement, and community analytics. By earning this certification, professionals can demonstrate their expertise in Salesforce Community Cloud and enhance their career opportunities in the Salesforce ecosystem.
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