Exam Questions and Answers for Community-Cloud-Consultant Study Guide Questions and Answers!
Salesforce Certified Community Cloud Consultant Certification Sample Questions and Practice Exam
NEW QUESTION 103
Universal Containers built a Community using the Customer Service (Napili) Template. They want the Salesforce Admin to enable multilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community?
- A. Site.com Studio.
- B. Community Builder.
- C. Force.com Sites.
Answer: B
NEW QUESTION 104
A Salesforce Admin needs to build a self-service Community.
Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.
- A. Create email templates to be used in the community.
- B. Configure a search for articles and discussions in the Community.
- C. Enable the Service Cloud features to be used in the Community, including Knowledge and Case.
- D. Add discussions on topics that can be published in the Community.
- E. Gather branding assets, including images and logo for the Community.
Answer: A,C,E
NEW QUESTION 105
What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?
- A. Create Process flows to identify posts with the offensive or inappropriate words and replace with other content
- B. Use moderation rules in the Community to block offensive or inappropriate content
- C. Write a trigger to identify posts with the offensive or inappropriate words and replace with other content
- D. Enable Moderation for the Community to block offensive or inappropriate content
Answer: B
NEW QUESTION 106
Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The "API Enabled" profile permission has been turned on to allow the Salesforce mobile app access to external users with Communities licenses.
Which characteristic of this Community will cause display problems when accessed from an Android mobile device using the Salesforce mobile app?
- A. Mobile responsiveness
- B. Community URL access
- C. Rich text styling
- D. "API enabled" profile permission
Answer: C
NEW QUESTION 107
Northern Trail Outfitters is launching a Community with the following requirements: * Branding requirement is limited to the company logo. * Community should be available on desktop. Mobile responsive is not needed.
* Community users should have access to reports and dashboards. * Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?
- A. Aloha Template
- B. Salesforce Tabs + Visualforce Template
- C. Kokua Template
- D. Napili Template
Answer: B
NEW QUESTION 108
Universal containers has the following requirements for its partner Community
- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep
- The partner account executive is able to see all of the lead records visible to their team
- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives
- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.
Which two steps should the Salesforce administrator text to fulfil these requirements?
Choose 2 answers
Select one or more of the following:
- A. Enable super user access in Community Settings
- B. Enable super user access to contacts for assigned users to the Account manager role
- C. Enable super user access to contacts for users assigned to the Account sales rep role
- D. Enable super user access in Community Management
Answer: A,C
NEW QUESTION 109
Universal Containers built a Community to expose Leads and Opportunities to their resellers.They set up partner accounts with two roles and granted Super User access to the Sales Executivesusers who are created at the top level of the account role hierarchy. Universal Containers has thefollowing requirements to expose dashboards to their partners: - Partners can NOT modify the dashboard- Partners only see data within their account- Partners see all the data on the partner accountHow should the Salesforce Admin fulfil these requirements?
- A. Select the owner of the partner account as the running user for the dashboards.
- B. Select the \Run as logged in user option for the dashboards.
- C. Select the Channel Manager as the running user for the dashboards.
- D. Select the Sales Executive as the running user for the dashboards.
Answer: D
NEW QUESTION 110
You have created a custom object to list all upcoming company events, including speaker bio's and location and now wish to expose this publicly on your Customer Community. How are you are able to edit the public access settings? [Select Two]
- A. Install the Community Object Permissions Manager from the AppExchange for advanced data sharing options
- B. Go into the Community Manager and select the objects that are available publicly
- C. Add the sample code provided on help.salesforce.com to the head markup and add the object name you want to expose publicly
- D. Go into the Community Builder and navigate to settings and click on the hyperlink to the Guest User Profile
- E. Go into the Community Page Manager and update the Page Access control to Public
- F. Go into the Setup Menu >> Profiles >> edit the object settings on the guest community profile
Answer: D,F
NEW QUESTION 111
Universal Containers is building a Lightning Community. A few Community pages have numerous Lightning Components which are taking longer to display. Which step should be taken to improve display time performance of the pages?
Select one or more of the following:
- A. Turn on server-side Caching
- B. Enable On-Demand Rendering
- C. Enable Progressive Rendering
- D. Turn on client-side Caching
Answer: C
NEW QUESTION 112
ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community. How should the Administrator at ACME Enterprises configure access to the Community?
- A. Public Groups
- B. Sharing Rules
- C. Permission Sets
- D. Profiles
- E. Chatter Groups
Answer: C
NEW QUESTION 113
Universal Containers need to create a Support Community with the following requirements: - Customer and partner users will be members of this community and use the customer community and partner community license, respectively - A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues - Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers
- A. Enable super user access for customer users
- B. Create a sharing set on the case object
- C. Set up delegated admin access for customer users
- D. Select the community user visibility checkbox
Answer: A,D
NEW QUESTION 114
The Community adminstrator at Universal Containers has received reports from users about mnot being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?
Select one or more of the following:
- A. The Administrator has deselected Community User Visibility
- B. External users cannot view each other within Partner Communities
- C. Users did not approve each others' Friend Requests within the Community
- D. External users can only view each other if they are in the same Account
Answer: A
NEW QUESTION 115
Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account. How should the Salesforce Admin fulfil this requirement?
- A. Assign Super User access to the CEO partner user on the Contact page
- B. Make the CEO partner user the owner of the partner account
- C. Promote the CEO partner user to delegated admin on the partner account
- D. Add a third role to the partner account hierarchy for the CEO partner user
Answer: A
NEW QUESTION 116
Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities. What would you recommend to Bagel World?
- A. Create 2 Communities 1 Partner Community and 1 Customer Community
- B. Create 1 Community for both Customers and Partners and enable Super User Access for Partners
- C. Create two Communities and give Partners access to both and only have Opportunities available in the Partner Community
- D. Create 1 Community for both customers and partners
Answer: D
NEW QUESTION 117
What are the two most efficient ways for the Salesforce Admin to fulfill the following requirements?
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account:
* 120,00 partner accounts
* Minimize the number of partner account roles
* Partner account is made up of sales employees and sales managers
* Sales employees only have access to their data
* Sales managers have access to all sales employees data
- A. Set up partner accounts with one role.
- B. Make the sales manager the Super User on the partner account.
- C. Use sharing rules to grant sales managers access to sales employees data.
- D. Set up partner accounts with two roles.
Answer: B,D
NEW QUESTION 118
What are the two types of Sharing Models available once you have established a Community?
- A. Internal Sharing Model & External Sharing Model
- B. Partner Sharing Model & Customer Sharing Model
- C. Internal Sharing Model & Portal Sharing Model
- D. Community Sharing Model & Portal Sharing Model
- E. Company Sharing Model & Community Sharing Model
Answer: A
NEW QUESTION 119
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